Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rarina1732@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rarina1732@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rarina1732@gmail.com.
Socksyy Refund, Resend & Returns Policy
At Socksyy, we are committed to providing excellent customer service and satisfaction. Please review the following Refund, Resend, and Returns Policy for more information on how we handle your orders.
⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result
in permanent account suspension.
✅ What Qualifies for Refund, Resend, or Return
We will process a refund, resend, or return in the following cases:
- Order Delays
Orders that are lacking tracking information or are pending for over 60 days after departure.
Specific timelines may apply depending on the country and shipping method:
• USA: 45 days after departure.
• Brazil: 110 days after departure due to customs delays.
• Other Shipping Methods: 100 days for orders shipped via certain lines.
Important Notes: Orders may be delayed if they are waiting for collection at the local post
office or due to address issues. Please check with your local post office if necessary.
- Orders Not Received
• If tracking information shows that the order has been delivered, no refund or resend will
be provided.
• If the customer has not received the order, a non-delivery certificate from the local post
office is required.
Tracking Information Alert: In cases where tracking shows issues such as incorrect address,
customs problems, or unclaimed delivery, please contact the local post office for clarification.
- Damaged Products
• Full refund or replacement if products are badly damaged upon arrival.
• Partial refund or replacement for products with minor damage (e.g., slight wrinkles or
small scratches).
Important Notes:
• For fragile items, we highly recommend requesting a refund.
• For damage to packaging, refunds are not possible due to long-distance international
shipping.
• Claims for electronics must be made within 30 days of delivery.
- Incorrect or Missing Products
• Full refund or replacement for incorrect items.
• Refund or resend for incorrect sizes or colors that do not affect the functionality of the
product.
• Partial refund or resend for missing parts that do not affect functionality; full resend if the
missing parts affect functionality.
Important Notes: For size issues, please provide a photo of the item with accurate
measurements to help us resolve the dispute quickly.
- Order Cancellations
• Full refund can be processed if the order is canceled before the products are processed or
shipped.
• Orders for customized items or pre-orders cannot be canceled once payment has been
processed.
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� How to Submit a Dispute
To help us resolve any issues quickly, please include the following when submitting a dispute:
• Photos or videos of any damaged products.
• Screenshots of customer complaints, including name, date, and content (e.g., email,
dispute).
• Return the product if requested.
⚠ Important Notes & Exceptions
1. Dispute Deadlines
Disputes must be filed within 7 days of delivery or expected delivery date.
2. Force Majeure
We are not responsible for delays or losses caused by events beyond our control, such as:
• Natural disasters
• Epidemics
• Customs delays
• War or political unrest
3. Shipping Method Restrictions
Disputes may not be processed for certain shipping methods that do not include tracking.
4. Delivery Location Restrictions
We may not be able to process disputes for undelivered orders to certain countries. These regions
may have different delivery times or restrictions.
5. Returns
• Returns must be authorized in advance.
• Unauthorized returns will not be processed or refunded.
6. Service-Based Products
• Services (e.g., photography, packaging) are non-refundable once fulfilled.
7. Unacceptable Disputes
Disputes based on:
• Buyer’s change of mind
• Item doesn’t “look like expected” without clear quality issues
• Delays caused by force majeure
• Unauthorized returns
� Important Interpretation
1. Deadline for Opening Dispute
• A dispute cannot be opened once the order status is marked as "closed."
• A dispute cannot be resolved if tracking information from a third-party logistics provider
is untraceable.
2. Force Majeure
Socksyy is not responsible for any product damage or shipping delays caused by force
majeure events, including but not limited to:
• Epidemic situations
• International conflicts, strikes, or war
• Natural disasters such as earthquakes, floods, storms, or heavy snow
• Customs inspection delays or issues
Socksyy will make reasonable efforts to notify you via email, phone, or other
communication channels if there are any such delays or issues.
3. Shipping Method Limits
Certain shipping methods are not trackable once the package arrives in specific countries, states,
or cities.
Socksyy will inform you in advance about shipping methods that may not offer tracking
for some destinations.
We will not accept disputes for orders shipped using the following methods when sent to certain
countries or regions:
• PostNL
• Electric PostNL
• CJPacket EUB
• CJPacket Postal Route
• CJPacket Railway Economy
Important Note: Remote or hard-to-reach locations may incur additional shipping fees.
4. Destination Limits
Due to limited international transportation options, Socksyy will not accept disputes for
orders shipped to the following countries or regions:
(Full country/region list remains unchanged for brevity here).
5. Returns
• Returns are accepted only to designated warehouses in specific locations.
• We do not recommend returning products due to high international shipping costs and the
possibility of loss or damage during return transit.
• If you decide to proceed with a return, follow the instructions provided by our customer
service team.
• Please return products within 30 days of receiving your order.
6. Service Products
For service products (such as custom services, digital services, etc.), please note the following:
• Damaged or delayed service-related products may not qualify for a refund.
• Bad quality claims for service products will not be accepted, as the service was provided
by a third-party supplier.
• If the service product did not undergo the quality inspection process, we cannot accept
any disputes.
7. Unacceptable Disputes
Socksyy will not accept unreasonable disputes, including but not limited to:
• The buyer simply does not like the product.
• Product descriptions that the buyer claims are inaccurate or misleading (but were
accurately listed).
• Unusual product odors (unless it significantly affects product quality).
• Buyer ordered the wrong items or SKU.
• Shipping address was incorrectly provided.
• Product differences were previously discussed and agreed upon.
• Tracking information was deleted or modified by the logistics company or local post
office.
• Packages were returned, discarded, or detained due to customs failure or the consignee
not complying with customs clearance requirements.
� Need Help?
If you're unsure whether your order qualifies for a refund or resend, please contact our customer
service team at
support@socksyy.com before opening a dispute.
We’re here to help ensure your shopping experience is as smooth and stress-free as possible.